Payment accepted

1.  All types of major credit cards (Visa, Mastercard, Discover, American Express).  Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received.

2.  Paypal

3.  Personal checks/money orders.  Please send your order list together with your check/money order to:  Saigon Music, 2900 N Classen Blvd, #G, Oklahoma City, OK 73106

4.  COD (collect on delivery).  Minimum order is $99.99.  A COD fee of $9.00 will apply to the total.  Only money order or cashier check is accepted.  Orders need to be confirmed by our staffs before shipping out.

5.  Western Union.  Please email us the control number after you send money.

Shipping & Taxes

Orders are normally ship out within 1 business day (M-F).  We use USPS Priority mail/first class mail and Fed Ex.  Tracking numbers will be provided through emails.

Shipments are delivered in 2-5 business days.  A shipping fee of $3.99 will apply for orders less than $29.99.  Otherwise, FREE SHIPPING within 48 states of US.

A tax rate of 8.375% will apply to Oklahoma customers only. 

Our store prices might be different from online.

DVDs/CDs Exchange/Return policy

All sales are final.  We do not accept exchange or return.  In case of defective disks, please contact us via email at saigonsuperstore@yahoo.com within 30 days of receiving the order.  In normal cases, replacements will be sending out without having customers to send the bad disks back.  We only send one replacement per order. 

Electronics Exchange/Return policy

No exchange or return: for opened box items, special ordered items, accessories, items without original boxes, misused, consumer abuse, or without receipt.

Exchange:  within 15 days of receiving order, we will gladly exchange with exact model if products are found to be defective.  For those who are not satisfied with the purchase, product exchange must be greater or equal in value, subject to a 20% restocking fee and non-refundable shipping fee.  All returns products inspected by our technicians before an exchange or refund is processed.

Return:  within 7 days of receiving order, 20% restocking fee will apply for unopened items, a 25% restocking fee for opened items with the original manufacturer's packaging, and up to 50% restocking fee for returns with missing parts, documentation, etc...        

All returns must be pre-approved with a valid RMA number issued by our return department through email.  Returns without RMA number will not be accepted.  The processing time to exchange/refund might take up to 2 weeks.

Refused order or wrong address will be charged 25% restocking fee plus shipping fee is nonrefundable.

 Frequently Asked Questions

1.  How do I know if the movies are 1 voice translated or multiple voices translated?

If we write the word "long tieng" on the title of the movies, then that movie has multiple voices translation.  Otherwise, it will be 1 voice translation (thuyet minh).

2.  Do i have to open an account at SaigonSuperstore.com when I pay by check/money order?

NO. You don't have to open any account with us.  All you have to do is write the names of the products on a piece of paper and mail it together with your payment to Thi Bui, 2900 N Classen Blvd, Ste G, Oklahoma City, OK 73106.

3.  Can I pay C.O.D (Collect on Delivery) when I receive the parcel?

Yes.  You can choose to pay by C.O.D with the conditions that your order is over $99.99, you agree to pay $9 fee, and you live in USA. We will call to confirm.

4.  If my movies are defective, what should I do?

You should send us an email to saigonsuperstore@yahoo.com together with the details such as order number, movie title, and defective disc number...We will then send you the replacement without having you send back the bad disks.  In some cases, we might ask you to send them back, please confirm with us.

5.  What happen if the item I purchased is out of stock?

We will call you at the provided phone number to ask for a replacement.  An email will be sent out at the same time.  If we don